Returns

We want every arrangement to be something you're proud to send. If something isn't right, let us know and we'll make it right.

Call within 24 hours of delivery: (503) 288-5537

What if I'm not happy with a delivered arrangement or plant?

Call us within 24 hours of delivery. You can choose a refund to your card, an exchange, or an in-store credit.

For a refund or exchange, we'll need the chance to pick up the original arrangement or plant. For an exchange, we'll pick it up and deliver a replacement of equal or greater value at no extra cost.

Refunds go back to the card you paid with. When the credit appears depends on your bank.

What if the arrangement can't be picked up?

If you'd rather the recipient keep it, or we can't pick it up, we'll give you a courtesy store credit for a future order.

Can I cancel an order?

Yes, up to 2 hours before its scheduled delivery run. Call us as soon as you can.

Valentine's Day and Mother's Day orders are prepared well in advance, so the 2-hour window doesn't apply. Please call us as early as possible if you need to change or cancel.

Special orders can only be cancelled if we're able to cancel the flowers we ordered for you from our wholesaler or grower.

Can I return gifts and other non-floral items?

Yes. Let us know within 24 hours of delivery. Unused items in their original condition can be returned within 7 days of delivery for a full refund of the item price. We'll arrange to pick them up.